公司介绍:
现代线束系统和独立的汽车内饰DRAEXLMAIER作为汽车创新行业的代表-我们专注于制造提高您驾驶体验的产品。每天,全世界大约70.000名同事通力合作，为实现这一目标贡献他们的知识,技能和对汽车行业的热情。每个独特个体都秉承着承担责任,发挥创造力和协作共赢的精神贡献自己的想法和创意。独特的个体就如你!
岗位职责:ObjectiveofJob
*Record,classifyandprocessITservicerequestsandincidentsintheshopfloorsystemsareaatthesite,incompliancewithapplicableITSMprocesses,standardsandITguidelines


PrincipleActivities
*Record,classify,processandforwardservicerequests(e.g.requestsforadviceonstandardITproducts,processingstandardchanges,managementofaccessrights,etc.)
*Conductfirst-and(ifnecessary)second-levelsupportforservicerequestsandincidents
*Identifyincidents;providesolutions/workarounds,usinginformationondocumentedsolutionsinthesolutionsdatabaseifnecessary
*Informandsupporttheinternalcustomerandinitiatetheserviceacceptance
*Documenttheactionsandsolutionsaccordingtopredeterminedguidelines
*Serviceshopfloorsystemsbyusingremoteaccessorbyprovidingon-sitesupport(e.g.PCs,notebooks,scanner,handhelddevices,etc.)
*CooperateinITservicerequestsandITprojects
*Maintainthehardwareandsoftwareassetmanagementsystem
*Actascontactpersonforgeneralservicerequestsontheshopfloorarea


JobandWorkRequirements
*Collegedegreeorabove,
*Majorincomputerornetworkrelated
*Networkingknowledge's(LAN)
*Hardwaretroubleshooting
*GoodEnglishlanguageabilities(speakandwrite)
*Accepttoworkonshift


合同期限:Notspecified